We want you to be happy with your purchase. Please contact us immediately if you have a problem so that we can sort it out as quickly as possible. All claims for damaged or missing items must be notified within 7 days of receipt of goods.
You have the right to cancel your order, providing you return it within 7 days of receipt, including a copy of the original invoice. However, please be aware that once your order has been processed we will only be able to refund the cost of the goods and not any service charges (ie postage & packing). All goods must be returned within 14 days, well packed and in good condition. We will not exchange or refund any opened WHOLESALE packets or items damaged in transit back to us.
Goods sent back for exchange will be charged additional postage at our advertised rate. It is the customer's responsibility to ensure the safe delivery of goods returned to us , we advise that you use a signed for service to return any unwanted items. We cannot issue a refund if we do not receive your parcel. Once your goods have been returned to us in perfect condition we will refund your purchase price for the goods MINUS a £2.00 restocking fee, within 30 days.
Please make sure we know who the returns have come from – So include your name, address, order number. e-mail address . Please note that returns may take up to 14 days to process and refunds can only be credited back to the original source used. These payments may take up to 3 working days to appear in your account depending on your Bank.
It would be helpful to us if you can also state the reason for return so we may improve our service to you in the future. If we have made a mistake with your order we will remedy it and cover your return postage costs.