Hi-Tack All Purpose Glue (Non Hotfix stones)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, wholesale packs must be unopened with the security seal intact in order to be given a full refund. If opened, there will be a 20% fee as this can not be resold as a wholesale pack and will need to be hand counted and checked. We advise tracking postage for your returns. We will not be responsible for lost or damaged items during shipping.

To start a return, you can contact us at sales@beadsandcrystals.co.uk 

Items sent back to us without first requesting a return may not be accepted. Postage fees are none refundable. If the shop has made a mistake with your order, postage fees will be covered by the shop. 

You can always contact us for any return question at sales@beadsandcrystals.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.